Cancellation and Refund Policy

A Customer may cancel automatic renewal at any time through the account where the control is available or by emailing support. Cancellation takes effect at the end of the current paid billing period. To avoid the next charge, the request must reach us before that renewal is initiated.

Alovo is a business service that reserves telephony, AI and infrastructure capacity when it is used. Unless mandatory law requires otherwise, cancelling renewal does not automatically refund the current subscription period or usage already incurred.

• A duplicate or incorrect charge caused by Alovo or its payment integration.
• A charge made after a cancellation that was received before renewal.
• A paid service that Alovo was unable to provide for a material part of the period, where a service credit is not a reasonable remedy.
• Any other case required by applicable law or expressly agreed in writing.

Email the support address below from the account owner's email and include the company, charge date, amount, currency and reason. We normally respond within 5 business days. Approved refunds are sent to the original payment method; the provider or bank determines when funds appear, commonly within 5–10 business days.

Contact us before starting a payment dispute so we can investigate provider logs and correct an error. This request does not limit any non-waivable statutory right.